Curious
To Know More?
Explore our list of FAQs and find your answer.
Curious
To Know More?
Explore our list of FAQs and find your answer.
Here are some of our most asked questions.
Here are some of our most asked questions.
We understand that trying something new can come with a few questions, especially when it involves how pricing works, what the technology does, or whether it’s the right fit for your business.
That’s why we’ve put together a comprehensive FAQ section. A growing list of real questions asked by real users like you.
We understand that trying something new can come with a few questions, especially when it involves how pricing works, what the technology does, or whether it’s the right fit for your business.
That’s why we’ve put together a comprehensive FAQ section. A growing list of real questions asked by real users like you.
Frequently Asked Questions.
Frequently Asked Questions.
What problem does CrowdCom solve at enterprise scale?
CrowdCom solves the challenge of fragmented, reactive pricing across complex retail networks. Enterprises often struggle to align discounts, policies, and profitability across channels and regions. RXD Technology creates a single pricing intelligence layer that governs how prices move, ensuring every decision protects margin, drives performance, and maintains policy compliance.
How do you prove ROI?
We prove ROI by tracking measurable financial and performance outcomes. RXD Technology surfaces contribution margin, pace to profit break-even volume, lift versus baseline, cashback liability, and post-promotion profit. Enterprises gain visibility into how each price move impacts revenue, margin, and overall campaign profitability in real time.
Does this work for both enterprise and SMEs?
Yes. RXD Technology is designed to serve both enterprise networks and SMEs through the same intelligent pricing framework. Enterprises use it for governance, control, and scalability across regions, while SMEs access the same intelligence through plug-and-play tools like CrowdShop on Shopify. Every retailer, regardless of size, gains access to profit-first pricing discipline.
How is pricing governed?
Pricing is governed through a framework of policies, guardrails, and approvals set within RXD Technology. Enterprises can define rules for discount thresholds, margin floors, and regional variations, while activity logs and version tracking ensure transparency. Governance features are expanding to include multi-level approvals, freeze windows, and automated compliance checks.
Can we enforce corporate policy across regions and brands?
Multi entity and multi region structures are a design goal. Global policies with local overrides are supported in pilot programs.
Is pricing explainable?
Yes. RXD Technology is built for transparency and explainability. Every price movement includes the policy, rule, and data signal that triggered it, along with time stamps and version control. This gives teams full visibility into why a price changed and confidence that each decision aligns with performance and governance objectives.
What data do you require?
We only collect the data required to execute pricing and manage performance. RXD Technology accesses catalog, inventory, order, and campaign data to calculate price movement and promotion pacing. For store credit distribution, shopper activity is tracked but personal identifiers such as emails are hashed. Only the store owner retains full customer details. CrowdCom cannot contact shoppers directly. Internally, we generate anonymized user IDs to associate each transaction with its merchant while maintaining data privacy and auditability.
How do you secure data?
We maintain enterprise-grade security standards and operate on trusted cloud infrastructure such as Google Cloud, Alibaba Cloud, and AWS. CrowdCom’s security posture fundamentally depends on the robust frameworks of these providers, which deliver industry-certified encryption, redundancy, and compliance controls. All data is encrypted in transit and at rest, with least-privilege access, audit logging, and activity tracking enforced at the application level. DPAs are available on request, and SOC 2 along with regional data residency options are part of our compliance roadmap.
Where does this run today and what is next?
Today, RXD Technology powers dynamic pricing through Shopify for e-commerce retailers. CrowdShop delivers the full feature set, including tiered pricing, cashback credits, and real-time sales tracking. Next, we are extending this capability through CrowdTech to integrate with POS and ERP systems, enabling unified pricing governance across online and in-store environments. Our long-term roadmap focuses on multi-channel synchronization and enterprise-scale deployment across regional networks.
How do you integrate with our stack?
RXD Technology integrates through an API-first architecture that connects seamlessly to commerce, POS, ERP, CRM, and analytics platforms. Today, Shopify integration is fully live for e-commerce retailers, while POS and ERP integrations are in pilot through our CrowdTech layer. Each integration exchange covers catalog, inventory, order, and performance data under secure, permission-based protocols.
How fast can we go live?
Go-live speed depends on your system setup and integration scope. For Shopify and other supported e-commerce platforms, integration is as simple as downloading and installing the relevant plugin. For enterprise environments, CrowdCom conducts a technical audit to assess compatibility, data flow, and whether custom APIs are required. In some cases, we coordinate directly with the client’s service providers to ensure seamless communication between systems. Deployment timelines depend on technical complexity and the pace of collaboration.
How do you support adoption?
We support adoption through guided onboarding, documentation, and dedicated integration assistance. For Shopify users, setup is automated with in-app walkthroughs and support. For enterprise deployments, our team conducts technical audits, joint testing, and pilot programs to ensure smooth rollout across systems and teams. We also provide training materials, data governance guidance, and continuous optimization support to help clients get the most from RXD Technology.
What uptime and support can we expect?
CrowdCom operates on trusted cloud infrastructure with a target uptime of 99.9% under normal conditions. Shopify integrations benefit from platform-level redundancy, while enterprise clients gain access to dedicated support channels during integration and rollout. Standard support is available via email and in-app chat, with escalation protocols for critical incidents. As our enterprise offerings expand, we are introducing tiered SLAs, priority response windows, and 24/7 support options.
How is this priced?
Pricing depends on deployment scope and integration type. For Shopify users, CrowdShop offers a transparent subscription model with plans tailored to feature access and support level. For enterprise implementations—including physical store networks or dedicated e-commerce platform integrations—pricing is provided on a per-organization basis (POA) following a technical and operational assessment. This ensures alignment with each client’s system complexity, data volume, and support requirements.
Where does AI fit?
AI is the next phase in the evolution of RXD Technology. While current deployments operate on governed, rule-based logic, upcoming developments will introduce machine intelligence that analyzes sales velocity, shopper behavior, and campaign performance to guide pricing decisions more proactively. The goal is to transition from reactive price management to predictive, self-optimizing pricing intelligence.
Will it act autonomously?
RXD Technology currently operates under governed logic with human oversight. Automation will expand as our agentic intelligence layer comes online, enabling the system to act more autonomously within defined profit and policy constraints. This next phase is on our roadmap for early to mid-2026, designed to help retailers automate price actions safely while maintaining full governance and auditability.
Do you benchmark markets and categories?
Yes. RXD Technology supports benchmarking at both market and category levels. We analyze sales velocity, discount elasticity, and promotional outcomes across comparable segments to help retailers understand performance gaps and pricing opportunities. For enterprise clients, benchmarking can be extended to multi-region or multi-brand networks using anonymized data models, ensuring confidentiality while delivering meaningful comparative insights.
What problem does CrowdCom solve at enterprise scale?
CrowdCom solves the challenge of fragmented, reactive pricing across complex retail networks. Enterprises often struggle to align discounts, policies, and profitability across channels and regions. RXD Technology creates a single pricing intelligence layer that governs how prices move, ensuring every decision protects margin, drives performance, and maintains policy compliance.
How do you prove ROI?
We prove ROI by tracking measurable financial and performance outcomes. RXD Technology surfaces contribution margin, pace to profit break-even volume, lift versus baseline, cashback liability, and post-promotion profit. Enterprises gain visibility into how each price move impacts revenue, margin, and overall campaign profitability in real time.
Does this work for both enterprise and SMEs?
Yes. RXD Technology is designed to serve both enterprise networks and SMEs through the same intelligent pricing framework. Enterprises use it for governance, control, and scalability across regions, while SMEs access the same intelligence through plug-and-play tools like CrowdShop on Shopify. Every retailer, regardless of size, gains access to profit-first pricing discipline.
How is pricing governed?
Pricing is governed through a framework of policies, guardrails, and approvals set within RXD Technology. Enterprises can define rules for discount thresholds, margin floors, and regional variations, while activity logs and version tracking ensure transparency. Governance features are expanding to include multi-level approvals, freeze windows, and automated compliance checks.
Can we enforce corporate policy across regions and brands?
Multi entity and multi region structures are a design goal. Global policies with local overrides are supported in pilot programs.
Is pricing explainable?
Yes. RXD Technology is built for transparency and explainability. Every price movement includes the policy, rule, and data signal that triggered it, along with time stamps and version control. This gives teams full visibility into why a price changed and confidence that each decision aligns with performance and governance objectives.
What data do you require?
We only collect the data required to execute pricing and manage performance. RXD Technology accesses catalog, inventory, order, and campaign data to calculate price movement and promotion pacing. For store credit distribution, shopper activity is tracked but personal identifiers such as emails are hashed. Only the store owner retains full customer details. CrowdCom cannot contact shoppers directly. Internally, we generate anonymized user IDs to associate each transaction with its merchant while maintaining data privacy and auditability.
How do you secure data?
We maintain enterprise-grade security standards and operate on trusted cloud infrastructure such as Google Cloud, Alibaba Cloud, and AWS. CrowdCom’s security posture fundamentally depends on the robust frameworks of these providers, which deliver industry-certified encryption, redundancy, and compliance controls. All data is encrypted in transit and at rest, with least-privilege access, audit logging, and activity tracking enforced at the application level. DPAs are available on request, and SOC 2 along with regional data residency options are part of our compliance roadmap.
Where does this run today and what is next?
Today, RXD Technology powers dynamic pricing through Shopify for e-commerce retailers. CrowdShop delivers the full feature set, including tiered pricing, cashback credits, and real-time sales tracking. Next, we are extending this capability through CrowdTech to integrate with POS and ERP systems, enabling unified pricing governance across online and in-store environments. Our long-term roadmap focuses on multi-channel synchronization and enterprise-scale deployment across regional networks.
How do you integrate with our stack?
RXD Technology integrates through an API-first architecture that connects seamlessly to commerce, POS, ERP, CRM, and analytics platforms. Today, Shopify integration is fully live for e-commerce retailers, while POS and ERP integrations are in pilot through our CrowdTech layer. Each integration exchange covers catalog, inventory, order, and performance data under secure, permission-based protocols.
How fast can we go live?
Go-live speed depends on your system setup and integration scope. For Shopify and other supported e-commerce platforms, integration is as simple as downloading and installing the relevant plugin. For enterprise environments, CrowdCom conducts a technical audit to assess compatibility, data flow, and whether custom APIs are required. In some cases, we coordinate directly with the client’s service providers to ensure seamless communication between systems. Deployment timelines depend on technical complexity and the pace of collaboration.
How do you support adoption?
We support adoption through guided onboarding, documentation, and dedicated integration assistance. For Shopify users, setup is automated with in-app walkthroughs and support. For enterprise deployments, our team conducts technical audits, joint testing, and pilot programs to ensure smooth rollout across systems and teams. We also provide training materials, data governance guidance, and continuous optimization support to help clients get the most from RXD Technology.
What uptime and support can we expect?
CrowdCom operates on trusted cloud infrastructure with a target uptime of 99.9% under normal conditions. Shopify integrations benefit from platform-level redundancy, while enterprise clients gain access to dedicated support channels during integration and rollout. Standard support is available via email and in-app chat, with escalation protocols for critical incidents. As our enterprise offerings expand, we are introducing tiered SLAs, priority response windows, and 24/7 support options.
How is this priced?
Pricing depends on deployment scope and integration type. For Shopify users, CrowdShop offers a transparent subscription model with plans tailored to feature access and support level. For enterprise implementations—including physical store networks or dedicated e-commerce platform integrations—pricing is provided on a per-organization basis (POA) following a technical and operational assessment. This ensures alignment with each client’s system complexity, data volume, and support requirements.
Where does AI fit?
AI is the next phase in the evolution of RXD Technology. While current deployments operate on governed, rule-based logic, upcoming developments will introduce machine intelligence that analyzes sales velocity, shopper behavior, and campaign performance to guide pricing decisions more proactively. The goal is to transition from reactive price management to predictive, self-optimizing pricing intelligence.
Will it act autonomously?
RXD Technology currently operates under governed logic with human oversight. Automation will expand as our agentic intelligence layer comes online, enabling the system to act more autonomously within defined profit and policy constraints. This next phase is on our roadmap for early to mid-2026, designed to help retailers automate price actions safely while maintaining full governance and auditability.
Do you benchmark markets and categories?
Yes. RXD Technology supports benchmarking at both market and category levels. We analyze sales velocity, discount elasticity, and promotional outcomes across comparable segments to help retailers understand performance gaps and pricing opportunities. For enterprise clients, benchmarking can be extended to multi-region or multi-brand networks using anonymized data models, ensuring confidentiality while delivering meaningful comparative insights.
CrowdShop, CrowdPOS, CrowdTech are solutions owned and managed by CrowdCom Technologies.
Copyright 2025. CrowdCom Technologies Pte. Ltd.
CrowdShop, CrowdPOS, CrowdTech are solutions owned and managed by CrowdCom Technologies.
Copyright 2025. CrowdCom Technologies Pte. Ltd.